Privacy Policy

This privacy policy applies to information collected online from users of this website. In this policy, you can learn what kind of information we collect, when and how we might use that information, how we protect the information, and the choices you have, with respect to your personal information.

What we do with the information we gather?

Our site does not automatically capture or store personal information, other than logging the user’s IP address and session information, such as the duration of the visit and the type of browser used. This is recognised by the web server and is only used for system administration and to provide statistics, which we use to evaluate use of the site. We may, on occasion, wish to use personal information supplied by you when you register with us, contacted us or provide personal information from other services accessed from us, in order to inform you of new services, products and promotions we think may be of interest to you. If you do not wish to receive any further information from us, you may inform us of this by email or by letter. When you complete our ‘Contact Us’ form, we ask for your contact details and other selected information so that we can deal with your request as efficiently and effectively as possible.

In order to deliver the service, we will need to share your personal information with selected third parties who are experts in financial claims in order to prepare a financial report to support a claim for Mortgage Mis-selling. Selected third parties will be subject to obligations to process your personal information in compliance with the same safeguards that we deploy.

Mortgage.Claims will use the personal information provided by yourself within the “Start Your Claim” form to complete and send you an Initial Assessment Report, completely free of charge, setting out why your mortgage may have been mis-sold. This will be emailed to you and sent to your residential address as provided.

We know that your privacy is important to you so we do not share your information with any other third party when you submit the “Start Your Claim” form.

Your Right to Withdraw Consent for Marketing

You have the right to withdraw your consent at any time. If at any time you do not want us or Mortgage.Claims to contact you for the purpose described above. You can let us know by contacting us using the following details:

Telephone: 0151 449 1119


Post: PURE House, Building 9 Kings Business Park, Kings Drive, Prescot, Liverpool, Merseyside, L34 1PJ.

We will action your request immediately or within 1 working day.

How do we use cookies?

In order to offer and provide a customised and personal service, our websites and applications may use cookies to store and help track information about you. Cookies are simply small pieces of data that are sent to your browser from a web server and stored on your computer’s hard drive. We use cookies to help remind us who you are and to help you navigate our sites during your visits. Cookies allow us to save passwords and preferences for you so you won’t have to re-enter them each time you visit.

The use of cookies is relatively standard. You can choose to accept or decline cookies, although most browsers are initially set up to accept cookies. However, if you prefer, you can set your browser to either notify you when you receive a cookie, or to refuse to accept cookies. You should understand that some features of many sites may not function properly if you don’t accept cookies.

For more information on cookies, visit

Security of your personal data

In order to prevent unauthorised access or disclosure of your information, we have put in place measures (managerial/electronic/physical) to secure and safeguard information that we collect on-line. However, we cannot guarantee that unauthorised persons will always be unable to defeat our security measures.

Links to other websites

PURE Claims Limited’s website at times may contain links to other websites either within the PURE Group of companies or to external sites. Once you have used links to leave the PURE Claims Limited site, we do not have any control over other websites. We cannot be responsible for the protection and privacy of any information that you provide whilst visiting external sites and this policy does not extend to those sites. You should at all times read the privacy statement applicable to the external sites.

Control of personal information

We will not sell, distribute or lease your personal information or data to others, and we will not make your personal information available to any unaffiliated parties, unless:

  • We have your permission
  • We are required to by law
  • We pass to agents, website vendors and/or contractors who may use it on our behalf or in connection with their relationship with us;
  • We are unable to assist with your matter, but know another firm that may be able to help you then we may refer you and share information you provided us with said party

We may use your personal information to send you promotional information about third parties that we work with but only with your permission.

How can I correct, amend or delete my personal information and/or opt out of future communications?

If you consider the information held by us as incorrect, wish for us to delete information we hold about you or wish to opt out of future communications, you can contact us by either phone, contact form on the website or by writing to us at our mailing address.

If you wish to know details of the information that we hold about you this is available as a Subject Access Request under the Data Protection Act 1998. A small fee is chargeable for this information and any request should be made in writing via our mailing address.

Fraud prevention and detection

To prevent and detect fraud we may at any time:

  • share information with regulatory bodies and public bodies, including the police, although we only do so in compliance with the Data Protection Act 1998
  • check and/or file details with agencies and fraud prevention databases and, if we are given false or inaccurate information and we identify fraud, we will record this
  • we and other organisations may also use and search these agencies and databases to:
    • prevent fraud, trace debtors or beneficiaries and recover debt,
  • check your identity to prevent money laundering, unless you provide us with other satisfactory proof of identity.

We can provide the names and addresses of the agencies we use, if you would like a copy of your information held by them.

If you have any additional questions or concerns about this privacy policy, please contact us via the phone number, contact form or mailing address listed on this website. If our information practices change in a significant way, we will post the policy changes here.

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